Your satisfaction is very important to us and we want you to enjoy your ride. If you would like to return your product for a refund, please review the Return Policy below to ensure all of the conditions are met. If you discover what you believe to be a product defect, please refer to the products’ Limited Warranty and follow its procedures.
Product purchased from Segway Inc. may only be returned by the original purchaser within 30 days from the date the product was ordered and must meet the following criteria:
To initiate a return, please contact us at orders@segway.com with your receipt or proof of purchase.
Please do not send your product back without contacting us first.
Please do not send your purchase back to the manufacturer.
You will be responsible for prepaying all shipping costs and must assume any risk of loss or damage to the product while it is in transit to us. These shipping costs are non-refundable. Since the product contains lithium ion batteries, it must be shipped according to all applicable regulations. Please ensure you inform the carrier of the batteries prior to shipment. We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund. If the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. A restocking fee of 15% will be deducted from your refund. If the return is rejected due to not meeting the terms of this policy, we will hold the product until you provide payment for shipment of the product back to you. We will only hold rejected returns for 30 days from the date we receive the product back from you.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
