Your complete satisfaction is our top priority. Should you need to return a product, we kindly ask that you coordinate directly with your authorized local sales agent and adhere to their specific return/exchange guidelines. For concerns regarding potential product defects, please consult the product's Limited Warranty and follow the outlined procedures.
Eligibility Criteria
To qualify for consideration, items must remain:
1. Unused and in pristine condition, as originally received.
2. Secured in their factory-sealed packaging with all included components.
Return Process
All returns must be coordinated directly with your authorized local sales agent. Please contact the point of purchase with your original receipt or valid proof of transaction prior to initiating any return. Unsolicited shipments will not be accepted.
Important Shipping Guidelines
- Customers are solely responsible for prepaying all associated shipping fees, which remain non-refundable.
- Customers bear all risks of loss or damage during transit.
- Lithium-ion battery compliance: All shipments must adhere to applicable hazardous materials regulations. Notify carriers about battery contents prior to dispatch.
- For shipment protection, we strongly recommend using traceable delivery services and/or purchasing cargo insurance.
Segway Inc. reserves the right to refuse returns that do not comply with agent-specific policies or fail to meet the stated conditions.
